Six in the morning, someone calls in sick, four phone calls.

Coming up: the planning per fitter and his job card
Today

The weekly planning hangs on a magnetic board at the office.

More explanation

Who installs where, only the person standing at the board knows. Changes go by phone.

Magnetic board, Tuesday 6.30
Crew 1Installation Vermeulen family
As on the board
Fitter crew 1Calls in sick at 6.30
Sick
Crew 2Has to give up a fitter, waiting for an address
Waiting
Crew 3Left for the old address
Wrong
PlannerFour phone calls, board not updated yet
Calling
One sick call, four phone calls
The impact

One sick call, and the board is no longer right.

More explanation

The planner loses his morning, a crew waits for an address, and nobody is quite sure any more who is where.

One planning per fitter, for the office and the crew.
The solution

One planning per fitter, for the office and the crew.

More explanation

The office plans per employee and per file, with the week's installations.

The fitter has his job on his phone.
How it works

The fitter has his job on his phone.

More explanation

On the job card: address, time and job. He does not have to call the office for the details.

The office sees the same job card as the fitter.
The result

The office sees the same job card as the fitter.

More explanation

What shifts in the planning is on the job card. The board at the office and the crew's phone show the same thing.

Less need for a round of phone calls. Everyone knows who is working where.

Do you recognise this in your crews?

Yes, definitelyA littleNot for us
See the crew planning in a demo
Other stories
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Background to this storyWhat manufacturers and installers of windows and doors tell us, and what you see of it in the demo.
"Who goes where tomorrow is on the board. Changes go by phone at six in the morning."
IRPIn the process
Work step
The installation
Needed
Address, time and job
Supplied by
The office, in the planning per fitter
When
With every change in the planning
Next
The job card on the phone shows the same as the office

Employee planning per fitter and the job card with address, time and job (demo environment).

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